Delays Sending Review Invitations Emails

Incident Report for Trustpilot

Resolved

This incident has been resolved.

Posted Dec 03, 2024 - 06:56 CET

Monitoring

A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

Posted Nov 28, 2024 - 18:58 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 28, 2024 - 18:29 CET

Update

We are continuing to investigate this issue.

Posted Nov 28, 2024 - 17:20 CET

Investigating

We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

Posted Nov 28, 2024 - 16:28 CET

This incident affected: invitation-reviews (default-template, custom template).