Update - We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation.
A closer careful look will be required tomorrow to resolve this incident.
Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.
Sep 16, 2026 - 18:26 CEST
A closer careful look will be required tomorrow to resolve this incident.
Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.
Sep 16, 2026 - 18:26 CEST
Identified - An upgrade to one our databases has not gone as smoothly as expected.
We are currently working on getting it back and running properly.
Sep 16, 2026 - 15:01 CEST
We are currently working on getting it back and running properly.
Sep 16, 2026 - 15:01 CEST
Investigating - Customers using Product Review widgets with review sharing may not be showing reviews as expected.
Sep 16, 2026 - 14:46 CEST
Sep 16, 2026 - 14:46 CEST
About This Site
Welcome to the Trustpilot status page. Here you will find real-time information on system performance. Interruptions to overall service will be posted here.
General Availability
Degraded Performance
APIs
Operational
www.trustpilot.com
Operational
Business Portal
Operational
TrustBoxes
Degraded Performance
invitation-reviews
Operational
default-template
Operational
custom template
Operational
Other websites
Operational
apps.trustpilot.com
Operational
business.trustpilot.com
Operational
legal.trustpilot.com
Operational
corporate.trustpilot.com
Operational
emails
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.