Integration Product Catalog Update Delays
Monitoring - A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.
Apr 03, 2025 - 15:51 CEST
Identified - We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.
Apr 03, 2025 - 15:16 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 03, 2025 - 13:55 CEST
Update - We continue to investigate this issue and will provide further updates when they become available.
Apr 03, 2025 - 11:54 CEST
Investigating - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 03, 2025 - 10:36 CEST

About This Site

Welcome to the Trustpilot status page. Here you will find real-time information on system performance. Interruptions to overall service will be posted here.

Uptime over the past 90 days. View historical uptime.
General Availability ? Operational
90 days ago
99.96 % uptime
Today
APIs ? Operational
90 days ago
99.96 % uptime
Today
www.trustpilot.com ? Operational
90 days ago
100.0 % uptime
Today
Business Portal ? Operational
90 days ago
99.9 % uptime
Today
TrustBoxes ? Operational
90 days ago
100.0 % uptime
Today
invitation-reviews Operational
90 days ago
99.96 % uptime
Today
default-template ? Operational
90 days ago
99.96 % uptime
Today
custom template ? Operational
90 days ago
99.96 % uptime
Today
Other websites Operational
90 days ago
100.0 % uptime
Today
press.trustpilot.com Operational
apps.trustpilot.com Operational
90 days ago
100.0 % uptime
Today
blog.trustpilot.com Operational
business.trustpilot.com Operational
90 days ago
100.0 % uptime
Today
legal.trustpilot.com Operational
90 days ago
100.0 % uptime
Today
investors.trustpilot.com ? Operational
90 days ago
100.0 % uptime
Today
emails Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Product Catalog Update Delays
Resolved - We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.
Apr 3, 02:30 CEST
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Service Outage: Zapier Integration invitation sending
Resolved - This incident has been resolved.
Mar 27, 15:50 CET
Update - We are continuing to monitor for any further issues.
Mar 27, 14:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 14:29 CET
Update - Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution.

In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration.

We apologize for any inconvenience this may cause.
Mar 27, 12:41 CET
Identified - Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.
Mar 27, 12:12 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

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